Open Circuits

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We do not refund the shipping costs of your original order. 

Return shipping is the responsibility of the customer. Returns will need to be sent to the following address:

Museum Store
1401 N Shoreline Blvd.
Mountain View, CA 94103

Contact us for any return question at store@computerhistory.org. 

Damages and issues
Broken or damaged goods will be handled on a case-by-case basis. Please email us at museumstore@computerhistory.org with a description of the damage and a photo if necessary.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale/clearance items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at store@computerhistory.org.